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Last Updated: March 2026

We want you to love every piece you receive from Ara Boutique. If you’re not completely satisfied, our simple returns process is here to help.
Returns accepted within 7 days of delivery.

1. Order Cancellation

Before Shipment

  • Orders can be cancelled within 24 hours of placement
  • Email us at support@araboutique.com with your Order ID to request cancellation
  • Full refund will be processed within 5–7 business days

After Shipment

Once an order has been shipped, it cannot be cancelled. Please refer to our Returns policy below if you wish to return the product after delivery.

2. Returns Policy

We accept returns within 7 days of delivery under the following conditions:

Condition Return Accepted?
Product received is damaged or defective ✅ Yes — Full Refund
Wrong item delivered ✅ Yes — Full Refund
Product significantly different from
description		 ✅ Yes — Full Refund
Change of mind / no longer needed ❌ Not Accepted
Custom or personalised jewellery ❌ Not Accepted
Items showing signs of wear or misuse ❌ Not Accepted
Items without original packaging and tags ❌ Not Accepted

3. How to Initiate a Return

  1. Email support@araboutique.com within 7 days of delivery
  2. Use subject line: “Return Request — Order #XXXXX”
  3. Attach clear photos of the product showing the issue
  4. Our team will review and respond within 24–48 hours
  5. If approved, we’ll arrange a pickup from your address
  6. Return shipping is covered by us for defective or wrong items only

4. Refund Process

Once we receive and inspect the returned item, your refund will be processed:

Payment Method Refund Timeline
UPI / Debit Card 3–5 Business Days
Credit Card 5–7 Business Days
Net Banking 5–7 Business Days
COD (Cash on Delivery) 5–7 Business Days (Bank Transfer)

5. Exchange Policy

We offer 7-day exchange on eligible items. Exchanges are subject to stock
availability. If the desired item is unavailable, a full refund will be issued instead.

6. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

  • Custom engraved or personalised jewellery
  • Items purchased during clearance or final sale
  • Gift cards or store credits
  • Items damaged due to misuse, accidents or improper care

7. Contact

For returns and refund enquiries:
📧 support@araboutique.com
📞 +91 8435874583
🕐 Monday – Saturday: 10AM – 7PM